Refund and cancellation

Refund and cancellation


1. Loan Application Cancellation

  • Users may cancel their loan application any time before the loan amount is disbursed.
  • Cancellation requests can be raised through the app or registered customer support channels.
  • Once the loan amount is disbursed, cancellation of the loan is not permitted.

2. Fees & Refund Eligibility

  • No charges or fees shall be collected from the borrower before loan disbursal, except where expressly permitted under applicable law.
  • If any amount is collected prior to disbursal and the loan is cancelled or not disbursed, such amount shall be refunded to the borrower, subject to applicable terms.
  • Processing fees, convenience fees, or similar charges, if charged post-disbursal as per the loan agreement, are non-refundable.
  • No refunds shall be applicable once the loan amount has been disbursed.

3. Loan Foreclosure / Prepayment

  • Borrowers may prepay or foreclose their loan at any time, as per the terms of the loan agreement.
  • Any applicable foreclosure or prepayment charges shall be clearly disclosed in the Key Fact Statement (KFS) and loan agreement.
  • Interest accrued and charges already applied shall not be refunded.

4. Refund Process

  • Approved refunds, if applicable, shall be credited to the borrower’s bank account through the original mode of payment.
  • Borrowers may be required to provide transaction or bank details to process the refund.

5. Refund Timelines

  • Refunds, where applicable, shall be processed within 7–10 business days from the date of approval.
  • The time taken for the amount to reflect in the borrower’s account may vary depending on the bank or payment service provider.

6. Lending & Partnership Disclosure

  • Loans are offered and serviced by RBI-registered NBFCs/Banks.
  • The app acts as a Lending Service Provider (LSP) facilitating loan origination, servicing, and customer support.
  • All loan terms, fees, interest rates, and charges are transparently disclosed to the borrower before loan acceptance in the Key Fact Statement (KFS).

7. Contact & Grievance Redressal

For cancellation, refunds, or loan-related concerns, borrowers may contact:

Email: grievance@gssasl.com
Customer Care: 84482 88113
Grievance Officer: Mr. Ajay Verma


Goodskill Securities And Services Ltd. | Registered Under RBI B-14.01552

GRIEVANCE REDRESSAL CELL

  • We strictly follow the RBI directive and have set up an effective Grievance Redressal Cell to handle and address all manner of grievances.
  • We always endeavour to carry out responsible lending, whereby we give just the loan which we know you will find convenient to pay back, but also recover our dues ethically. We never believe in any manner of high-handed or coercive recovery methods.
  • But in case you have any complaints we will take up the matter seriously and address the issue within 5 working days.
    • Email us at : grievance@gssasl.com
  • Helpline : 84482 88113 | Mr. Ajay Verma (Timing 10:00 Am to 6:30 PM)
Important* - As a registered NBFC with the Reserve Bank of India and following all the guidelines of the regulatory authorities, EverydayloanIndia provides loans to all eligible customers, where we accomplish our lending services through our website and CRM. Apart from this, we would like to inform our customers and the general public that we don’t have any app on android or appstore, and we are not disbursing through any mobile app. Therefore, please beware of any lending application that is copying our name and disbursing loans in our name through mobile apps, and please inform us in such circumstances where someone is trying to cheat through the unauthorized loan app by copying our name and logo.